See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in Somerset to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the great changes we're making in Somerset based on the feedback YOU have given.
August 2018
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You said... |
We did... |
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| There has been a vast price increase with even less services and increased restrictions on pickup/drop off locations. The new buses aren’t very comfortable either. The original First Bus service was MUCH better!!! | Thank you for your feedback – we have recently made changes to our network and fare structure to protect the sustainability of our network. We feel that our fares still represent superb value for money. |
| I think too much time is spent visiting three bus stops within about 300-400 yards of each other in Cotford St Luke. In Wiveliscombe there is just one stop for a much larger conurbation. Surely most residents of C. St. L. can walk to the edge of the village. The bus takes about 12 minutes from the main road and back and suffers, by the sound of it, as it negotiates about 14 speed bumps along streets which are ill designed for heavy vehicles. | Thanks for getting in touch – bus stops in Somerset are managed by the local authority. We feel that the set up in Cotford provides customers with easy access to our services – we would urge you to contact Somerset County Council (SCC) if you think that some of these stops are unsuitable or if the provision of speed humps needs to be revised. |
| I can understand this bus has to go round the housing estates but why round an industrial estate?! Also the number 21 serves Monkton Heathfield, why does it have to leave and go into town within 3 minutes of the number 2? | The principal reason why we serve the industrial estate in Monkton Heathfield is to provide a bus service to customers who work in this part of Taunton. Operationally, it makes best sense for us to keep the service 21 timetable in its current form due to the connections it has on the northern end of the route. |
| We are local people and we can’t even get a seat on our own bus service, as the bus is full of people going to Butlins, and bags are taking up seats. Even elderly people have to stand and it’s not on. Personally I think Butlins should run its own service on a Monday / Friday, that goes straight into Butlins and from the bus / train station. | Thanks for letting us know. We have put extra buses on service 28 on Mondays / Fridays. I hope this eases the situation and enhances your experience with us. |
| Yet again boiling weather and the heating is on on the bus! It’s ridiculous, and when you comment to drivers, half of them have no idea how to turn it off. | Thank you for your feedback. We have spoken to our engineering team who have identified a faulty thermostat on board this vehicle which has now been rectified. Our apologies for the uncomfortable journey. |
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good, and the not so good stuff - we’re all ears.