5th May 2024 Service Changes

5th May 2024Swansea

We're making some changes to our Swansea bus network on 5th May 2024 to make it more punctual. We are also introducing a couple of new services as a result of winning tenders from local authorities.

Check the drop-down boxes below for more information on the services that are changing, complete with downloadable timetables. We have also included a list of our Swansea services that won't be changing on 5th May 2024.

Account & the First Bus App

How can the First Bus App help me?

Can I use the First Bus App on Tablets or iPads?

I cannot remember the email address linked with my First Bus App account.

How do I change the email address on my First Bus App account?

How do I reset my password?

I'm trying to reset my password but I am not receiving a password reset link.

How can I change my payment method?

How do I delete my account?

Who do I contact if I have app issues?

Contactless Payments and Tap On, Tap Off

How does contactless work?

How do I use Tap On Tap Off?

What is the difference between Tap On Tap Off and normal contactless payments?

Can I buy multiple tickets with Tap On Tap Off?

Can I still use my card to pay for tickets other than Tap On Tap Off?

Can I use Tap On Tap Off on more than one payment card?

What tickets can I buy with Tap On Tap Off?

Why did a payment not work?

Where can I view my transactions?

Will the money come out of my account straight away?

Why has my card payment been declined?

My payment was declined and my card blocked. What happens next?

My card declined on the bus, but I have still been charged

Which types of contactless cards can be used?

How do I know if I have a contactless enabled card or device?

Will I get a ticket?

Will I get a receipt?

What happens if I forget to tap off?

How can I see what I have been charged?

How quickly will my purchase appear in the portal?

Can cards not issued in the UK be used?

Which tickets can be bought using contactless?

My statement shows that I've been charged but not by the full amount, has something gone wrong?

How do I enable Express Mode for Apple Pay on my device?

I have an AIB card, and it doesn’t work

Why is the limit set to £45?

Are my contactless payments safe?

Can I top-up my smart card using contactless?

Journey planning

How do I use the journey planner?

How do I use the Real Time Information?

What zone am I travelling in?

Are there any service cancellations or planned diversions in my area?

Do you offer airport services in my area?

Can I bring a bike on the bus?

Can I bring food or drink on the bus?

Can you help me plan a journey?

How do I catch a bus?

At what age do children pay to travel?

Journey support

How can I find out where my bus is?

How can I provide feedback on my service?

How can I make a complaint?

How can I provide feedback on my driver?

My bus was early or late, or there was a problem with my journey. What can I do?

I have received a standard fare charge from Revenue Protection Officers whilst travelling. Where can I find out more information?

Lost Property

How do I report an item of lost property?

I've submitted a form to report my lost property. What happens next?

How long does it take to find my lost property?

Can I check the status of my lost property claim?

Where can I go to collect my lost property?

What happens if I lose important items/documents such as a payment card, passport, ID or medical items?

Does it cost anything to collect lost property?

What do I need to bring when collecting lost property?

What should I do if I find an item of lost property on the bus?

Refunds

I've bought a ticket on the First Bus app. Can I cancel my ticket and get a refund?

I've bought a paper ticket on the bus using cash/contactless. Can I cancel my ticket and get a refund?

I've paid for my journey using Tap On, Tap Off. Can I get a refund?

I've bought a ticket on the First Bus website. Can I get a refund?

Special Assistance

Are the buses easily accessible?

Are there any restrictions on assistance animals or pets?

Do I need a permit for my mobility scooter?

Student Travel

Can I buy an academic term ticket in my area?

How long is my ticket valid for?

Do I need to show student ID?

Does the email address registered to my First Bus app account need to be my student email address?

Subscriptions and Commuter Travel Club

How can I register my employer for the Commuter Travel Club?

Where can I find out more information about the Commuter Travel Club?

How do I cancel my subscription?

How do I change my Direct Debit details?

How can I sign up for the Commuter Travel Club?

I haven't received my order

When will my Direct Debit payment be debited from my bank account?

What happens if my Direct Debit payment request fails?

Tickets & Fares

I use buses frequently, can I save money?

Can I book a seat in advance?

How can I buy tickets?

I'm travelling in a group, can I buy tickets on the app?

How can I pay for mTickets?

Can I get a receipt for my ticket purchase?

I'm trying to buy a ticket on the app and I can't complete the security challenge

I'm trying to buy a ticket on the app. Why do I sometimes get an additional security step when paying by card?

I'm trying to buy a ticket on the app. I have funds in my account and successfully completed the security challenge, but my payment was still declined.

Do I need an internet connection to use mTickets?

How do mTickets work?

How long is my ticket valid for?

What about my single ticket - how long does this last for?

How do I gift a ticket?

Is my ticket valid for the whole day?

Why can't I see my tickets?

The QR code on my ticket won't scan on the bus.

My phone has broken - can I get a paper ticket?

How can I find out the price of my journey?

Can I use my ticket on other operators?

What happens if I lose my ticket, or if it gets damaged?

Can I cancel my ticket?

What ticket should I buy?

What happens if I lose or break my phone and I can't use my mTicket?

How do I apply for a concessionary pass?

First Bus App Update

I’ve updated my app but I can’t see my ticket. What should I do?

I'm entering the password linked to my account but it isn't being accepted. What should I do?

I've changed my password on the website but I still can't sign in.

I’ve updated my app, but I no longer have access to my email address and I can’t log into my account. What should I do?

I’ve updated my app but the ticket on my account is incorrect.

My multi-operator ticket is no longer working on other operators.

I’ve updated my app and I can see my ticket, but it won’t scan on the bus. What should I do?

I’m having issues with ticket gifting on the new app.

I’ve updated my app and my favourites aren’t working anymore.

I cannot redeem a promotion code I have been issued.