Message from our Managing Director

Hello and welcome to First Bus in West Yorkshire

I am proud to lead a business in such an exciting county, with over 3000 local staff working hard to deliver great standards of customer service every day. At no time has this proved more valuable than during and as we recover from the COVID-19 pandemic.

Our buses have remained on the region’s streets to support communities throughout the crisis and will continue to be there, helping to ensure our customers get to where they need to be safely and with confidence. They are also poised to help the region’s economy recover and to get people moving again.

Our unprecedented investment in modern low emission buses has now gone further with the launch of the first-ever zero emission bus fleet for West Yorkshire which started operating in Leeds in October 2020, and now supplemented by new electric vehicles on the Stourton Park & Ride. Our new and exciting Tap on Tap off capability on all buses, introduced in December 2021, means nobody pays more for their journeys than they have to. We also have introduced dedicated customer service staff in bus stations to assist you, being professional and welcoming to help you with your journey. But there is so much more to do.

Due to a more buoyant labour market, we have seen a number of staff leave to pursue other career adventures and whilst we are delighted that we continue to attract replacements, this does take time due to our training regime and apologise that we have had to temporarily reduce some of our frequencies on many corridors.

Work on the exciting Connecting Leeds infrastructure building programme is drawing to a close and beginning to deliver the benefits of better bus priority to improve journey times and reliability for our customers in Leeds. Our commitment to a reliable service does not stop there. We work with our partners in WYCA and local authorities to identify and bid for government funding to support even more transport investment in the region. Their investment in improvements in Halifax and Leeds Bus Stations is also welcome and we thank customers for their ongoing patience in the construction phases.

We’re always listening, and I really welcome and value any feedback about your journey. We have online and offline ways of communicating which you will find detail of in the Help and support section.

We want to keep playing an active role within our local communities and to keep the people of West Yorkshire moving - safely, comfortably and reliably.

I really hope you enjoy your journey with us and that you find everything you are looking for on this site.

Paul Matthews
Managing Director

Message from our Managing Director

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