Message from our Managing Director
Hello and welcome to First Bus in West Yorkshire.
I am proud to lead a business in such an exciting county, with over 3000 local staff working hard to deliver great standards of customer service every day. And at no time has this proved more valuable than during the Covid-19 pandemic.
Our buses have remained on the region’s streets to support communities throughout the crisis and will continue to be there, helping to ensure our customers including all those critical workers get to where they need to be.
Our unprecedented investment in modern low emission buses has now gone further with the launch of the first-ever zero emission bus fleet for West Yorkshire, operating in Leeds from October 2020. Add to this contactless payments, support from our partners, new customer service training for front line staff and great value-for-money fares, including for those among the 25% using our mobile tickets, and we are making progress in delivering a network of bus services of a quality our customers rightly expect. But there is so much more to do.
Work on the exciting Connecting Leeds infrastructure building programme is now beginning to deliver the benefits of better bus priority and when complete in a few years, will make bus travel much more reliable. However, I recognise that due to this work, particularly in the City Centre where some key road arteries are now open again, our services within and to and from Leeds have struggled to cope with the diversions and extra traffic. You can be assured that we are working with our partners and through our control team to manage the effects as best we can.
We’re always listening, and I really welcome and value any feedback about your journey. We have online and offline ways of communicating which you will find detail of in the Contact Us section.
We want to keep playing an active role within our local communities and to keep the people of West Yorkshire moving - safely, comfortably and reliably.
I really hope you enjoy your journey with us and that you find everything you are looking for on this site.
Paul Matthews
Managing Director
