There are a number of reasons why your card payment may have been declined:

  • Some of the card/personal/authorisation details entered do not match the information held by your card issuer. Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. Do not add commas or other punctuation in the address.
  • Your payment request may have been declined by your card issuer.
  • If your bank thinks this purchase is unusual behaviour for your account they might block the transaction.
  • If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally.
  • Your card may be or is due to expire and has been replaced by your card issuer.
  • Your card may have recently been replaced by your card issuer but not yet activated.
  • Your card may have been reported as lost or stolen and been cancelled by your card issuer.
  • If you are sure your card details are correct please either contact your bank or try again later.  
  • Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer.

If the problem persists you should contact your card issuer for further information.


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