Tap on Tap off
Experience ultimate flexibility with our NEW Tap on Tap off service!
Launching 13th December.
- No need to choose the ticket to buy upfront, simply 'Tap on' with the driver and 'Tap off' on the dedicated reader as you get off on every journey.
- Only pay for what you use - when you 'Tap on' and 'Tap off' for one journey, we’ll work out the single fare based on distance and you’ll only pay for that single fare journey*.
- If you make additional journeys throughout the same day, your payment will be capped at a max Day ticket price of £5.20.
If you make additional journeys in that same week, you''ll unlock even greater daily discounts!
- Works with any valid debit or credit card, plus Google Pay & Apple Pay. The same card or same device must be used each time you use the Tap on Tap off service.
- Refreshes every Monday.
* Please note that the £2 Flat Fare available on the First Bus App and promotional fares, such as the £1 Evening Fare, are not available via TOTO.
|Days using TOTO||1||2||3||4||5||6||7|
|Max total price||£5.20||£10.35||£14.70||£18.50||£21.75||£22.75||£23.75|
Frequently Asked Questions (FAQs)
When you board the bus, use your contactless card or device to 'Tap on' at the ticket machine next to the bus driver. Once you've reached your destination, 'Tap off' the bus using the reader attached to the pole on the left hand side as you exit the bus.
If using a device, you will need to ensure you trigger the payment mechanism for that device when you 'Tap on' and 'Tap off' i.e. ensure Apple Pay or Google Pay registers the transaction.
You are charged the Single price for each journey you make. If you make further trips on the same day the cost is capped at the Day ticket price of £5.20. Each time you use TOTO in a 7 day period there is a max fare charged which is a discount on the Day fare.
No, you can use TOTO on non-consecutive days and still take advantage of the savings. For example, if you made 3 trips per day on Monday, Wednesday and Friday, you’d pay the max 3 day TOTO price of £14.70 rather than the price of 3 FirstDay tickets (£15.60).
Tap on Tap off refreshes every Monday.
You can access your payment history here >>
This will depend on your own bank and how quickly they process transactions. You will normally be billed daily.
The system is currently only designed for solo adult tickets.
Young Persons tickets continue to be available on the MCard App, and Group tickets continue to be available on the First Bus App.
You'll be charged the Single fare to the end of the journey of the bus you were travelling on - so please remember to 'Tap off'! We all make mistakes, so if you need any assistance let us know.
No, one of the benefits of the system is it is paperless. If you need a receipt you can access your payment history here >>
Yes, your payment history is linked to your card or device so make sure you use the same one each time you travel.
If you have your payment method set up on your mobile through Apple Pay or Google Pay, make sure you stick to one method. If you switch to your card, it will be treated as a new payment method and you might not benefit from the price caps.
If you've made a purchase on board that was subsequently declined by your bank, unfortunately your card will be automatically blocked by our system. Once any outstanding amounts are settled by your bank, your card will be automatically unblocked. Until this happens, you'll need to pay with an alternative method.
Yes, you can still purchase your travel through our app - ideal if you already know your travel plans or you want to take advantage of our longer term season passes. Find out more about our app here.
Yes, that's no problem. Just explain to our driver once you've tapped on for yourself - you can either purchase a normal ticket using cash or contactless, or use an alternative card or payment device to 'Tap on' for the other person.
No, concessionary pass holders just need to 'Tap on' as normal.
You can 'Tap off' at the ticket machine by the driver and this will record your journey correctly.
Contact our customer service team for assistance here.
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