Lost Property

Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.

Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.

If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.

In most cases, we’ll keep any lost property for a month to give you time to claim it.  We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card.  For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.

Telephone 07971 066 422 Opening Times 9am to 5pm, Monday-Friday, 10am-2pm Saturday (closed Sundays and Bank Holidays)

Sorry, we can only answer lost property enquries through this number - if you need to contact us with other enquiries please use the customer services contact details on this page.

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