Lost Property
Plan your journey and buy mTickets on our First Bus App
Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.
If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
Submit a lost property report »
In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.
If we have your property, you'll be able to collect it from our Halifax or Huddersfield offices between 9am and 4pm. Our offices are open Mondays to Fridays, closed on Bank Holidays.
Where to collect your property:
| Address | Halifax Bus Station, Winding Road, Halifax, HX1 1UU |
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| Google Maps Link | How to find our Halifax Bus Station office (opens in new window) |
| Address | Macauley Street, Huddersfield, HD1 2LY Exit Huddersfield bus station via the exit on the main concourse and our offices are straight in front of you. |
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| Google Maps Link | How to find our Hudderfield Bus Station office (opens in new window) |