Customer panel
Have you got issues, comments and suggestions about your bus service?
That's why we have set up customer panels in your area - to provide a direct link between customers and First.
The goal is to provide a forum for constructive change and input into strategic issues. This aims to lead to improvements in bus services in your local community. The Customer Panel is not designed to deal with one-off individual complaints which will continue to be handled by our Customer Services team.
Would you like to join the Customer Panel?
Please email buscustomerpanel@firstbus.co.uk and provide contact details and what area you travel in primarily.
How does the Customer Panel work?
- The panel has a number of customers (between 8 and 10) who represent other customers who use specific bus services.
- There is a customer panel for the Bristol and Bath areas.
- They meet quarterly with local senior management and directors.
- Each panel member was chosen to ensure that a broad cross-section of our customers would be represented.
- The individual customer panel members are completely independent from First.
How to contact the Customer Panel?
You can contact a customer panel member in your area via e-mail or letter. They will act on your behalf at one of our quarterly meetings.
E-mail: buscustomerpanel@firstbus.co.uk
Write to:
Customer Panel, First West of England, Enterprise House, Easton Road, Bristol, BS5 0DZ
Travel Alerts
Beach Road (part), Weston-super- Mare - CLOSURE - (7 & X1)
Beach Road between Marine Parade and including Carlton Street in Weston-super-Mare will be closed overnight to services 7 and X1 between 20:00 and 06:00 from Monday 22nd through to Friday 26th April (five nights) to facilitate further carriageway works.
Service 7 heading towards Worle will operate normal route after serving The Hub to Walliscote Road then divert to resume normal route at he junction of Alfred Street and the Boulevard.
Regretfully the bus stops between and including Oxford Street and the Boulevard will not be served and passengers are advised to board or alight at either The Hub or the Gerard Road bus stops.
Service 7 heading towards Locking can operate normal route.
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Service X1 will be diverted from the junction of Brighton Road and Drove Road to resume normal route at The Hub in both directions.
Regretfully the bus stops between and including Sunnyside Road in Brighton Street and Oxford Street will not be served and passengers are advised to board or alight at either The Hub or the Kensington Road bus stop on Drove Road for each direction.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Bus Stop disruption - Cumberland Road, Bristol (m2)
The Wapping Wharf stops on Cumberland Road, Bristol, served by metrobus service m2 are currently suspended, until the second week of May 2024. This is due to roadworks in the vicinity of the stop.
Temporary stops have been installed. Towards the City Centre, the temporary stop is before the roadworks and normal (suspended) stop. Towards Long Ashton Park & Ride, the temporary stop is situated just after the roadworks and normal (suspended) bus stop.
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SS Great Britain stop towards Long Ashton Park & Ride is currently suspended, until June 2024. This is due to adjacent bridge works.
Unfortunately, there is no temporary stop in this location, and customers will need to use either the Wapping Wharf stop before or the Cumberland Basin stop after the SS Great Britain stop.
The SS Great Britain stop towards the City Centre is unaffected and buses are serving this stop as usual.
Stallard Street (part), Trowbridge - CLOSURE - (D1)
Stallard Street by Trinity Church bus stop will be closed to service D1 heading towards Bath only between 19:00 and 23:59 on Thursday 25th, Friday 26th and Monday 29th April (three evenings) to facilitate carriageway works.
Service D1 will be diverted and will be unable to serve the Trinity Church bus stop and passengers are advised to board or alight at either Town Bridge bus stop or Westbourne Gardens bus stop on Bradford Road.
Services from Bath will be operating normal route.
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For more information, please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
South Road, Weston-super-Mare - CLOSURE - (5)
South Road in Weston-super-Mare will be closed to service 5 from 07:00 on Monday 22nd April and will remain fully closed until 17:00 Friday 9th August (estimated) to facilitate carriageway works.
Service 5 will be diverted from the end of St Josephs Road via Upper Church Road and Highbury Road to resume normal route on Atlantic Road.
Regretfully the Upper Church Road, Quarry, Holland House and Court Apartments bus stops will not be served and passengers are advised to board or alight at either the All Saints Church bus stop on St Josephs Road or the Highbury Road bus stop on Atlantic Road.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
BUS STOP CLOSURE - Rupert Street B4 - (various services)
The B4 bus stop on Rupert Street is currently closed and will remain full closed until 17:00 on Friday 19th April.
Can passengers please wait on the bus stop prior to this one and services will pull in to this bus stop during this time.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Beach Road (part), Weston-super-Mare - CLOSURE - (20, 126 & X1)
Beach Road in Weston-super-Mare between Quantock Road and the Grand Atlantic Hotel will be closed to services 20, 126 & X1 between 08:00 and 17:00 from Monday 15th through to Friday 19th April (five days) to facilitate carriageway works.
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Services 20 and 126 will be diverted via Quantock Road and Walliscote Road where service 20 will resume normal route and service 126 will continue to divert to resume normal route at the Marine Parade bus stop in both directions.
Regretfully the bus stops Ellenborough Park North, Clevedon Road, Clarence Road North and Royal Sands all on Beach Road will not be served and passengers are advised to board or alight at either Charlton Road bus stop on Uphill Road North or Marine Parade bus stop on the sea front. All bus stops on the diversion route will also be observed.
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Service X1 from Clevedon Road will be diverted via Walliscote Cote Road to resume normal route at the Marine Parade bus stop in both directions.
Regretfully the bus stops Ellenborough Park North and Clevedon Road bus stops will not be served and passengers are advised to board or alight at either Whitecross Road bus stop on Clevedon Road or Marine Parade. All bus stops on the diversion route will also be observed.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Dowsell Way, Yate - CLOSURE - (Y2)
Dowsell Way in Yate will be closed to service Y2 from 07:00 on Monday 11th March for approximately eight weeks to facilitate carriageway works.
Service Y2 heading towards Bristol only will from the roundabout at the junction of Eastfield Drive and Leechpool Way will go straight across to resume normal route.
Regretfully the Leechpool Way bus stop on Dowsell Way will not be served and passengers are advised to board or alight at either the Summers Mead or Peartree Hey bus stops on Eastfield Drive.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Service changes in the West of England from 7 April 2024
The below changes, which will see improvements to the overall bus network in the West of England, are part of a bi-annual review of routes, and will come into effect from Sunday 7 April.
For a number of services, the timetable & route will not change - please refer to the unaffected routes drop-down at the end of each area for these services.
The new timetables are available to view on our Forthcoming Timetables page, and route maps and pdf timetables are available to download below too.
North Somerset
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Bristol
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Bath & Wells
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** UPDATED ** - Hutton Village - EMERGENCY CLOSURE - (126)
Hutton Hill in the village of Hutton is currently closed to service 126 until further notice due to a landslide. The closure is for unknown duration and when details have been confirmed the web page will be updated.
Service 126 heading towards Wells will divert via Moor Lane, Moor Croft Road, Vereland Road resuming normal route at Hutton Hill (Part unaffected),
Service 126 heading towards Weston will operate the reverse of the above.
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For more information, please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
A432 Badminton Road M4 bridge - CLOSURE - (Y1)
The A432 Badminton Road will be closed from the Willy Wicket roundabout to the junction of Church Road in Frampton Cotterell from 19:00 on Wednesday 12th July to service Y1 until further notice, until at least 2025.
The A432 Badminton Road is still open between Church Road and Cuckoo Lane for vehicles and the bridge will remain open to pedestrians and cyclists until the bridge over the M4 is demolished.
Please note as a result of this closure the service Y1 will suffer inevitable delays and passengers are advised to allow extra time on their journeys. This will also cause delays to all other services in the area due to the high volume of dispersed traffic finding alternative routes.
The Bristol Zone boundary bus stop will be the Quarry Barton bus stop on Bristol Road by Whiteshill Common.
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Service Y1 heading towards Yate & Chipping Sodbury will operate as normal as far as the traffic lights at Hambrook junction but instead of going straight across, will divert left onto the B4058 Bristol Road (serving 'The Stream' bus stop), through Winterbourne village, then turn right into Church Road to its end and left onto Badminton Road (part unaffected) to resume normal route. Service Y1 heading towards Bristol will operate the reverse of the above.
Regretfully the following bus stops will not be served during this closure in both directions:
Hambrook - Cuckoo Lane - Down Road - Park Lane - Station Road - St Saviours Church - Heathcote Drive
Heading towards Bristol the Church Road bus stop on Badminton Road will also not be served.
All bus stops on the diversion route will be observed in both directions including the bus stop outside of the Co-op in Winterbourne village heading towards Bristol.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ