See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in Southampton and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the great changes we're making in Southampton based on the feedback YOU have given.
|Very, very disappointed to learn that Ocean Village is being removed from your route map... The 3 and X4/X5 no longer using Canute Road from September! There are many, many residents and workers in the area of Ocean Village using your services, a number of whom have difficulty walking... now they will face extended and painful excursions to what will be the nearest bus stop... all because of 2 trains per day crossing Canute Road! Please think again!||
Our plan was to re-route service 3, X4 and X5 away from Ocean Village due to the significant amount of delays caused in this area driven by traffic congestion. Punctuality of buses is highly important for everyone using the bus. However, following feedback from customers and stakeholders, we decided to maintain the current routing of service 3 in Ocean Village but run via Town Quay as well.
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good, and the not so good stuff - we’re all ears.
Message from the Managing Director
Welcome to the City Red website for Southampton. Here, you will find all the information you need, including timetables, maps, tickets and the Journey Planner, to make your travel with us as pleasant and easy as possible.
The Community and Charity
We take our responsibilities as a public transport operator very seriously at First and we pride ourself on the work that we do with the community.
If you've got the drive... we've got the bus!
Frequently asked questions and details of how to get in touch