Coronavirus - COVID19: Service information
This page was last updated: 16/07/2021
Coronavirus information – First Cymru
We continue to run services for customers who need to make journeys with us. Our staff have all worked very hard to ensure that you can travel with confidence.
It is the law that unless you have an exemption, you must wear a face covering for your entire journey when travelling on public transport.
As lockdown restrictions start to lift we want to keep our focus firmly on keeping all of our customers and colleagues safe while travelling with us. All of our safety measures are in place to keep you protected and ensure we are following government guidance. As the government restrictions ease you will notice that more people are travelling and coming together safely. This means that places and buses are busier than they have been; so once you board, you might find you have to sit next to someone. To help with the increased number of passengers we have increased the capacity on our buses. For more information please keep reading.
Thank you for continuing to travel with First Cymru. #LetsGetThereTogether
UPDATE TO VACCINATION CENTRE SERVICE
From Monday 26th July until Friday 3rd September, Service 9A will be unable to enter the Bay Field Hospital site due to height restrictions. The 9A will be required to drop off and pick up passengers from the main road (Ffordd Amazon).
From Monday 28th June, the Bay Field Hospital service (Service 51) will become part of the Service 9A for the Fabian Way Park & Ride. The service will still be a FREE service for customers who need to get to the Bay Studio's vaccination centre.
Service 9A runs from Swansea Bus Station to Bay Field Hospital every 20 minutes from 7:25am to 8pm, Monday to Saturday, click here to see the timetable. Service 9A runs from Bay D.
Service 51 will run as required when the Bay Field Hospital is open on Sundays and Bank Holiday Monday's
We are experiencing some driver availability issues at the moment, some of this is due to increases in track & trace and more staff having to self-isolate. Unfortunately, this could result in short notice service cancellations. Where possible, please allow more time to travel in case services are unable to run.
We will do our best to report service cancellations via our Customer Services team on Twitter, with as much notice as possible - @FirstCymru. We would also like to remind our passengers that our drivers are doing the best they can, please do not take out your frustration on them.
Finally, we sincerely apologise for any inconvenience caused, we are doing our best to keep wheels turning during challenging times.
To view the services currently running in your area click on the links below:
We’ve got each stage of your journey covered so that you can arrive safely at your destination.
We’re here for you
Contact us by phone 0345 646 0707 (9am to 5pm Monday to Friday) or contact us via Twitter 7am to 7pm Monday to Friday or 9am to 6pm on weekends and bank holidays.
For further COVID information, our question and answer section plus key worker feedback click here
For Lost Property Guidance visit our Contact Us page
What additional cleaning is taking place?
Our buses are comprehensively cleaned every night by our expert team of cleaners, including regular disinfection of all grab rails and poles, entrance door handles, window ledges and other touchpoints.
Will you be providing face masks or hand sanitiser for passengers?
We have fitted sanitiser dispensers to our buses, but passengers will need to bring their own face covering.
What happens if the bus I want to catch is full?
On our buses we are operating at a reduced capacity. It is therefore possible that that you might see ‘Bus Full’ signs as some services reach their revised capacity more quickly.
If you are waiting at a bus stop and the bus drives past, it is likely it has reached its reduced seating capacity. If the bus does stop, but is near capacity, the driver will only allow one person to board for every person that gets off, so you may need to allow extra time for your journey and be prepared to wait. With the latest version of the First Bus App you can now track your bus live on a map and it also displays how many seats are available on each bus.
Does social distancing impact if I will be able to board a bus in my wheelchair? We are asking customers to consider the travel needs of vulnerable passengers and those in a wheelchair and will do all we can to prioritise access to the wheelchair space for a wheelchair user.
For additional COVID information please visit the First Bus page
Click here to view our Risk Assessment Document