Coronavirus - COVID19: Service information
This page was last updated: 06/08/2021
Coronavirus information – First Cymru
We are doing everything we can to ensure you can travel with confidence. Following the Government's announcement on lockdown restrictions easing from Saturday 7th August in Wales we would like to remind you of some of the measures we have in place to keep our customers safe when travelling on our buses.
People should continue to follow public health measures to protect one another. Government guidance in Wales ⇒
Here’s a guide for when you get on board from Saturday 7th August:
We are following Welsh Government guidance. Masks are still mandatory on all public transport, so please continue to wear a mask on our buses, unless you are exempt.
Ventilation & Cleaning
We will continue to ensure that all windows are left open for additional ventilation in addition to our enhanced cleaning regime which will remain in place to keep you and others around you safe.
In Wales all seats will be in use from Saturday 7th August, and our buses will return to full capacity, including standing room, ensuring sure we can take you to where you need to go.
Paying for your journey
Where possible avoid the use of cash and continue to use contactless on board or buy in advance using our mobile app.
First Bus App: Not only can you buy your tickets in advance, but you can plan your journey, check live bus times, and track your bus live on a map. You can see how far the bus is from your stop and how many seats are free. If you haven't already got it you can download it here. ⇒
Pay Contactless: To avoid handling cash, go contactless and pay either with a contactless card, Google or Apple Pay. More details here. ⇒
Update to Vaccination Centre Service
Until Friday 3rd September, Service 9A will be unable to enter the Bay Field Hospital site due to height restrictions. The 9A will be required to drop off and pick up passengers from the main road (Ffordd Amazon).
The Bay Field Hospital service (originally Service 51) is now part of Service 9A for the Fabian Way Park & Ride. The service will still be a FREE service for customers who need to get to the Bay Studio's vaccination centre.
Service 9A runs from Swansea Bus Station to Bay Field Hospital every 20 minutes from 7:25am to 8pm, Monday to Saturday, click here to see the timetable. Service 9A runs from Bay D.
Service 51 will run as required when the Bay Field Hospital is open on Sundays and Bank Holiday Monday's
We are experiencing some driver availability issues at the moment, some of this is due to increases in track & trace and more staff having to self-isolate. Unfortunately, this could result in short notice service cancellations. Where possible, please allow more time to travel in case services are unable to run.
We will do our best to report service cancellations via our Customer Services team on Twitter, with as much notice as possible - @FirstCymru. We would also like to remind our passengers that our drivers are doing the best they can, please do not take out your frustration on them.
Finally, we sincerely apologise for any inconvenience caused, we are doing our best to keep wheels turning during challenging times.
To view the services currently running in your area click on the links below:
We’ve got each stage of your journey covered so that you can arrive safely at your destination.
We’re here for you
Contact us by phone 0345 646 0707 (8am to 6pm Monday to Friday) or contact us via Twitter 7am to 7pm Monday to Friday or 9am to 6pm on weekends and bank holidays.
For further COVID information, our question and answer section plus key worker feedback click here
For Lost Property Guidance visit our Contact Us page
What additional cleaning is taking place?
Our buses are comprehensively cleaned by our expert team of cleaners, including regular disinfection of all grab rails and poles, entrance door handles, window ledges and other touchpoints.
Will you be providing face masks or hand sanitiser for passengers?
We have fitted sanitiser dispensers to our buses, but passengers will need to bring their own face covering.
For additional COVID information please visit the First Bus page
Click here to view our Risk Assessment Document