Coronavirus - COVID19: Service information
Coronavirus information – First Scotland East
Thank you for continuing to travel with First Bus. Our staff continue to work very hard to ensure our passengers can travel with confidence.
- To view current timetables, please click here.
- To find information on your local vaccination centres please click here.
From Monday 18th April, the use of face coverings is no longer mandatory across Scotland. Government guidelines suggest the ongoing use of face coverings in crowded places where you come into contact with people who don’t normally meet. Therefore, face coverings will be a personal choice when travelling on board. Customers may therefore choose to continue to wear a face covering on board our buses, especially when services are busy. We encourage everyone to respect their fellow passengers and look out for one another.
We’ve got each stage of your journey covered so that you can arrive safely at your destination.
Before you travel
- Use the First Bus App to journey plan and buy your ticket
- Use our Space Checker tool to find when your bus is less busy
- Please allow additional time for your journey during peak times
- Bring hand sanitiser
- We encourage our customers to download the NHS COVID19 App
At the bus stop
- Use the First Bus App to track where your bus is and the number of free seats available
- Government guidelines suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet.
- When your bus arrives, please allow space for passengers to leave the bus before you step onboard
- Get you payment method ready – mTicket on the First Bus App , contactless card, concessionary pass or the exact change
On board
- We encourage customers to make cashless payments to avoid cash handling
- Government guidelines suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet.
- Our windows need to remain open to maintain airflow
- To assist others less mobile, please sit upstairs on double deckers
- We have increased our cleaning regime, but please help by not eating or drinking on board and remove any rubbish when you leave
We’re here for you
Contact us by phone 0345 646 0707 (8am to 6pm Monday to Friday) or contact us via Twitter 7am to 7pm Monday to Friday or 9am to 6pm on weekends and bank holidays.
For further COVID information, our question and answer section plus key worker feedback click here.
Lost Property
If you have lost anything on a First Bus in the Scotland East operating area, please contact us on: 0345 646 0707
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 3 working days to register lost property items on our system. Our lost property opening times will be limited to Mondays, Wednesdays and Fridays between 1100 – 1230. Collection of valuables (wallets, mobiles, keys) will be by appointment only during these times.
Current issues
Coronavirus - COVID19: For up-to-date customer and service information please visit our Coronavirus information page »
Planned changes
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News
For our latest news stories please visit: https://news-scot.
Kids Pack
Introducing our very own Kids Pack!