See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in First Scotland East and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the great changes we're making in First Scotland East based on the feedback YOU have given.
You Said... |
We Did... |
The bus stop 6160623 is impossible to see out of. I've spoke to a few people who use this stop like myself and you can't see when the bus is coming because of the window on the right hand side. When trying to stay out of the rain you can't see out of the bus stop window and you end up missing or almost missing the bus because of this. You can't see the bus and the driver can't see you. |
We passed this feedback to Strathclyde Partnership for Transport (SPT), who maintain the bus stops and shelters across the network. A new clear panel has now been installed within the shelter so that passengers can see approaching buses more easily. |
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Completely ridiculous that the X1 bus to Glasgow is being stopped. I attend Glasgow university and the X1 is how I travel every single day into town. The train is impractical from where my home address is and would be the only other way to travel. Please reconsider this bus service being cancelled as I'm sure this is the case for many who rely on the X1 to get into town. |
Following feedback from key stakeholders and the local community, service X1 continues to operate over the current route. However, we're encouraging everyone to use the service as much as possible with a view to securing the operation of the route in the longer term. Special promotional fares such as an off-peak day return priced at £3.50 have also been introduced to further encourage demand. |
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I am upset that this bus route is being withdrawn and replaced with a limited service that doesn't operate in The evenings or Sundays, this is letting Robroyston and surrounding areas down as this is the only bus that serves this area! |
Service 19A was no longer commercially viable to operate, as it failed to attract enough passengers to even cover its running costs. However, with support from SPT, the service continues to operate in the evenings and on Sundays. Monday to Saturday daytime trips are now provided by new service X2, which offers a direct express link between Robroyston and the City Centre. |
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The X8 is a great service but why are you using such old buses on the motorway? They break down so often. Why not the new fleet on the motorway service? |
We've already removed our 'Trident' style vehicles from this route and replaced them with younger 'Gemini' type buses. This is part of our ongoing fleet renewal programme which has already delivered 150 brand new buses within the past year. As more new buses enter the fleet, they facilitate the withdrawal of our oldest vehicles from the network, allowing younger buses to be cascaded across the network. Every route therefore benefits from our fleet renewal programme to a certain extent and this will continue in the months and years ahead. |
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Please continue the thornliebank to speirs bridge roundabout part of this revised service. |
The diversion via Spiersbridge Road is in place to accommodate water works. While we have no plans to re-route service 38A/B/C/E to this area permanently, we’ll certainly keep this suggestion under review for the future. |
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I once had a friend come over who had sight issues, the bus stops weren’t announced on any bus and she got fraustrated a lot as asking others made her so uncomfortable. That reminded me of my first two weeks in Glasgow and how I guessed Bus stops and made mistakes. I wish bus stops can be announced just like in the train and in London buses. |
We've just introduced audio visual announcements on service 75 which display next stop information on-screens within the bus, supported by audio announcements to further enhance in-journey information for all customers. This system will be rolled out to more routes in the near future. |
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It will be good if you enable GPS enabled location on the display borad with in the bus. It helps for the newcomers in the city to know at which stage they are at that moment and follow. Please try to introduce GPS enabled stage location display. |
On-board audiovisual announcements as the bus travels along the route is a feature that we're currently looking into and hope to have available very soon. |
You Said... |
We Did... |
"Bus always late. No heating and no wifi. It's a joke. Unless you get the 75 which is all singing all dancing and you get 3 to every 34A." |
Service 34/34A has just been upgraded with a fleet of brand new buses that now offer comfortable seating, free wifi and USB charging sockets to charge up your devices. We hope you enjoy your new look 34/34A! |
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"The cost is still too high but during school term-time the 41 is a very reliable bus service." |
We've recently made more of our ticket options available through our M-tickets app, which offers great value for the vast majority of customers. |
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We Did... |
"Hard to know when/where your stop is as there is no onboard information like a screen with the list of stops and eta to these stops, making easy to miss your stop or get off somewhere to early. You can’t just sit back and relax." |
We're currently investing in a new fleet of buses that come with an audio visual assisted announcements system, which is due to go live next year and will assist with informing customers about their journey in real time as it progresses along the route. |
You Said... |
We Did... |
Service 1C: "Whenever a 1C is a double decker, there are no windows on the top deck. This makes theair inside the bus stagnant and muggy and there’s no relief of fresh air through the bus." |
The issues have been passed on to engineering and double deckers are now going through a refurbishment programme where opening window hoppers will be installed in the upper deck. |
"Over the past few weeks, twice drivers have passed the bus stop without stopping. They have been travelling too fast to stop. On one occasion he even waved at me." |
Our Journeymakers training programme has been rolled out to give our drivers new skillsets to use as part of our drive to continually improve passenger satisfaction |
"Although this was already a great and very needed service, it got to be fantastic by accident, as there are ongoing roadworks the M60 has been travelling on an alternate route, this route takes in the great western retail park which is great." |
We've passed this route suggestion to our Network Planning Team to consider for the future. |
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good, and the not so good stuff - we’re all ears.
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