Coronavirus - COVID19: Service information

All information below is accurate as of 26th January 2022.

We are doing everything we can to ensure you can travel with confidence and, we have put measures in place to keep our customers safe when travelling on our buses. Government guidance in England ⇒

Here’s a guide for when you get on board:

Wearing masks

At First Bus, the health, safety and comfort of our colleagues and customers are always front and centre. In England, Government guidelines [from January 27th] suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet.

Customers may therefore choose to continue to wear a face covering on board our buses, especially when services are busy. We encourage everyone to respect their fellow passengers and look out for one another.

Ventilation & Cleaning

Together with practical measures such as enhanced cleaning, we will continue to ensure all windows are left open for additional ventilation.

Social distancing

In England, all seats are in use to make sure we can take you to where you need to go.

Paying for your journey

Where possible avoid the use of cash and continue to use contactless on board or buy in advance using the First Bus App.

We have introduced a range of new fares and tickets to suit the changing needs of our customers. More information can be found on our website here.

Travelling on our buses:

We’ve got each stage of your journey covered so that you can arrive safely at your destination.

Before you travel:

Use the First Bus App to journey plan and buy your ticket
Use our Space Checker tool to find when your bus is less busy
Government guidelines [from January 27th] suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet.
Bring hand sanitiser
We encourage our customers to download the NHS COVID19 App

At the Bus Stop:

Use the First Bus App to track where your bus is and the number of free seats available
When waiting at the stop, space out from fellow passengers
When your bus arrives, please allow space for passengers to leave the bus before you step onboard
Get you payment method ready – mTicket on the First Bus App, contactless card, concessionary pass or the exact change

On Board:

We encourage customers to make cashless payments to avoid cash handling
Government guidelines [from January 27th] suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet.
In England, all seats are in use and our buses are at full capacity making sure we can take you where you need to go
Our windows need to remain open to maintain airflow
To assist others less mobile, please sit upstairs on double deckers
We have increased our cleaning regime, but please help by not eating or drinking on board and remove any rubbish when you leave

Everyone is welcome on our buses if they follow government and First Bus guidance, and they are not feeling unwell. Anyone who is suffering from coronavirus symptoms including a persistent cough or high temperature, should not travel, and should follow public health guidelines.

With operators and customers working together we will provide a bus network, for those who need it, that is safe and allows everyone to complete their journeys.

We’re here for you

Contact us by phone 0345 646 0707 (9am to 5pm Monday to Friday) or contact us via Twitter 7am to 7pm Monday to Friday or 9am to 6pm on weekends and bank holidays.

For further COVID information, our question and answer section click here

First Bus Customer Focused Risk Assesment can be viewed here

This page was last updated on 29 November 2021