Last updated: 01/06/2021
RailAir customer lounge reopens on Monday 17 May
Great news! Our RailAir customer lounge at Reading Station will be open again from Monday 17 May.
Let's continue to keep safe...
In England, from Monday 17th May, our on-bus capacity is increasing
At First Bus your safety and comfort on board are our priority. As the government restrictions have eased you will notice that more people are travelling and coming together safely. This means that places and buses and coaches are busier than they have been so once you board, you might find you have to sit next to someone. To help with the increased number of passengers we will be increasing the capacity on our buses and coaches from Monday 17th May.
Useful FAQs are shown further down this page ⇒
At RailAir, your safety is our top priority. In the wake of the evolving impacts of coronavirus, we are working with the Government and wider industry to ensure we are following the latest advice to keep you safe on our coaches.
Following on from Government’s publication of its ‘safer transport’ guidance for bus and coach operators, we have introduced safe capacities across our fleet. These measures have been introduced across our coaches to ensure the safety of our colleagues and customers during Covid19 and can be viewed via the link below.
There will be some changes to the way you can use our services. You can view these changes below in the FAQ section.
The RailAir Team.
|Welcome back to RailAir ⇒|
|Travel safely Around Heathrow Airport: Video ⇒|
|Travelling to and from Heathrow Airport: Video ⇒|
Supporting the national effort with the NHS Test & Trace App:
We would like to encourage all passengers travelling with us to download the NHS Covid-19 Track and Trace app. Anyone aged 16 or over who lives in England or Wales can use the app. The app allows you to report symptoms, order a Coronavirus test and check into venues.
For our customers in Scotland we request you download the Protect Scotland app from NHS Scotland’s Test and Protect.
How do I access them?
Both of these apps are designed to help us protect each other and reduce the spread of coronavirus.
The England and Wales NHS COVID-19 app is free to download from the App Store and Google Play here.
|Download the NHS COVID-19 App:|
The Protect Scotland app is free to download from the App Store and Google Play here.
|Download the Protect Scotland App:|
You can contact our customer services team via phone on 0345 646 0707 between 7am-7pm Mon-Fri and 9am-5pm on weekends and bank holidays.
Alternatively you contact us on Twitter @RailAir
For mobile tickets (mTickets) bought in our app, please email our mTicket support team firstname.lastname@example.org. Please include the mobile number and email address associated with your mTicket account. Alternatively, please call us on 0330 094 7577. Phone lines for mTicket support are open between 9am and 5pm.
Please be advised that our operators may be busy due to increased volume of enquiries but will do their best to assist you.
Important information and links:
Please visit the NHS website for up to date information on Coronavirus (COVID-19).
The latest information on the current situation can be found online and is updated by the Government.
Ticket Refund Queries
At present, our services are still operating and tickets are purchased in line with our Conditions of Travel. However, the latest guidance on ticket status can be viewed on our help and information page here (FAQ section).
For important extra information please see here:
|For important extra information please see here:|
|First Bus Covid 19 Risk assessment ⇒|