Norfolk & Suffolk Bus Partnerships
As the largest bus operator across the two counties, we work closely with both Norfolk and Suffolk County Councils to improve bus provision and facilities for passengers as a member of the local Enhanced Bus Partnership schemes.
As such, we are a signatory to the Bus Passenger Charter which establishes a consistent standard of service you, the passenger, can reasonably expect when you travel by bus - regardless of bus company or county.
You can find more information on our work with both local authorities, as well as copies of the Bus Passenger Charter, and details of enhanced partnerships at the links below.
Travel Alerts
Avondale Road Gorleston Service 1 & 1A
Avondale Road Gorleston will be closed between Monday 4th December 2023 to Friday 15th December 2023 for Gas main works.
Service 1 & 1A will therefore be unable to serve Avondale Road and will be diverted via Victoria Road and Park Road in both directions.
We apologise for the inconvenience to your Journeys.
North Quay, Great Yarmouth (Evening X1)
Due to various evening works taking place between 20:00 & 06:00 on Thursday 30th November into Friday 1st December, our evening Coastlink 1/X1 services will need to take a diversion route towards Great Yarmouth.
Services will operate along North Quay, Fullers Hill & Temple Road to access Market Gates Bus Station. We will be unable to serve Stonecutters Way & Fitzalan Close stops in Great Yarmouth during this closure.
We apologise for any disruption this may cause to your journey.
Yarmouth Road Lowestoft Service 1 1A 101 X1 981
Yarmouth Road Lowestoft will be affected by Highways Carriageway Works until the 18th December 2023.
During this time Temporary Traffic lights will be in place during the day and we will have three overnight closures from Monday 4th December 2023 to Thursday 7th December 2023 between 2000hrs and 0600hrs.
During the overnight closures Service 1 & X1 will be diverted via Hollingsworth Road, Oulton Road and St Peters Road in both directions.
We apologise for the inconvenience caused to your journeys.
Lower Road Hemingstone Service 116
Lower Road Hemingstone will be closed for two days from Monday 27th November 2023 , between the hours of 0930hrs to 1530hrs to allow for the replacement of a Telegraph Pole.
Service 116 will be diverted during this time via Stonewall Hill and Ipswich Road in both directions.
We apologise for the inconvenience to your journey.
Kennedy Avenue Gorleston Service 8
kennedy Avenue Gorleston will be closed for Gas works Monday 20th November 2023 to Friday 1st December 2023.
Service 8 will therefore be on a diversion in and out of the James Paget Hospital but will not miss any stops
We apologise for any inconvenience to your journey.
A47 Closures Dereham-Swaffham
BUSES WILL BE OPERATING AS NORMAL ON W/C 30TH OCTOBER & 6TH NOVEMBER. ALL VILLAGES WILL BE SERVED.
Due to carriageway works by Highways England from Monday 25th September 2023 to Saturday 24th February 2024, which will close the A47 between Dereham & Swaffham, our Excel service will need to take a diversion between 20:00 & 06:00. These works will only be taking place on weekdays - services will operate as normal on Saturday & Sunday evenings.
This will only affect the Excel A services that depart Peterborough at 19:40 and Norwich at 19:40.
These services will be unable to serve any stops in Scarning, Wendling, Little Fransham or Necton and will additionally be unable to serve Dereham, Sandy Lane & Chestnut Road stops or Swaffham, Pedlars Meadow stops due to the road closures. Passengers intending to alight at these places will need to make alternative arrangements to complete their journey.
Additionally, due to the length of the diversion route our buses will need to take, these services are expected to complete their diversions running up to 30 minutes late.
We apologise for any disruption these roadworks may cause to your journey with us.
Heartsease Roundabout (14A & 24A)
Due to the Heartsease Roundabout Scheme, our Green Line 14A & Red Line 24A services will be on diversion from Monday 11th September 2023 until Wednesday 24th April 2024. Other Red Line services may be susceptible to minor delays, but will not need to take any diversions.
Service 14A will not be able to serve Gordon Avenue, Heartsease Inn, Aerodrome Road & Woodside stops in either direction during this closure.
Service 24A will not be able to serve Aerodrome Road, Woodside, Beechwood Drive & Post Office stops in either direction during this closure.
Passengers should use nearby alternative stops during this time. Drivers have been informed to allow passengers to board at stops on their diversion routes.
We apologise for any inconvenience these roadworks may cause to your journey.
High Bungay Road, Loddon Service X21 X22
High Bungay Road, Loddon will be closed from Monday 27th November 2023 to Tuesday 28th November 2023.
During this time, services X21/X22 will need to divert along Beccles Road (Industrial estate) where passengers will be able to catch their service.
We apologise for any inconvenience this may cause to your journey.
The Street Bredfield Service 70
The Street, Bredfield has been closed for Emergency Water repairs until Thursday 30th November 2023.
Service 70 will be diverted between Charsfield and the Pumping Station via Debach in both directions.
We apologise for the inconvenience to your journey
Acle New Road Great Yarmouth Service X1 X11
Acle New Road, Great Yarmouth will be closed from Monday 20th November 2023 to Friday 1st December 2023 for overnight works, between 2000hrs & 0600hrs.
During this time our X1/1 services will be diverted via Filby in both directions.
We apologise for the inconvenience to your journeys.