You may have noticed that for the last couple of days the mTickets App has been working well, and our customers have reported far fewer user experience problems with it. So we really wanted to say thank you for supporting us over this difficult period.
Have you updated yet?
Our mTickets App update has now been made available to all users. Thank you to everyone who’s updated it on their phones so far. Your phone may have updated it automatically, and if you go to the App Store (iOS) or Google Play (Android) and find that there’s no update available, that means you’re on the latest version.
If there is a new version there, please update.
Our advice to you
For the time being, we continue to ask all our valued customers to buy tickets outside of peak hours where possible, and to activate the ticket in airplane mode just before you board the bus.
Providing a safe operating environment for customers and employees
We will do our best to make sure that you get your lost property back as quickly as possible.
Extra Help to Travel
View some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud.
Championing equal access on public transport.
Help with First Bus apps
View Frequently asked questions, video user guides and more.
How to catch the bus
Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus
Customer Complaints Charter
At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers.