How to catch the bus
Our step-by-step guide to catching a bus:
You will find help below on how to:
Getting the bus is the simplest and cheapest way to travel around. So, whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus.
In addition to the content below, please also see our advice on social distancing ⇒
If you’re planning your journey in advance or need a route last minute, we’ve got you covered. Simply download our app or head over to our route planner → to find your most convenient stop. There are three main ways to find out where you need to be and how to get to the place you’re going.
If you're unsure where your nearest stop is, download the First Bus App and open the map. The app will show you every bus stop nearby!
We have ticket options to suit all needs. Read our summary of ticket options below to help you decide which is best for you.
If you know you will be taking a lot of trips on the bus in a month, you could save money by buying a FirstMonth or a First4Week ticket in advance.
Once you have found your desired route, the stop you need to depart from and decided if you’re going to buy your ticket in advance or on the bus, it’s time to head to the stop and catch your bus.
Wondering where your bus is? Download the First Bus App and view real time information to see when your bus is due.
How to catch the bus - FAQs
Planning your journey Choosing Your Ticket Buying your Ticket Making your Journey
Providing a safe operating environment for customers and employees
We will do our best to make sure that you get your lost property back as quickly as possible.
Extra Help to Travel
View some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud.
Championing equal access on public transport.
Help with First Bus apps
View Frequently asked questions, video user guides and more.
Customer Complaints Charter
At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers.