Help with First Bus apps
For help with our First Bus App, you can contact us using the options below. Or, why not see if your question is answered on our First Bus App page using the links below?
View Frequently asked questions, video user guides and more.
Contact us for app support:
|Phone||03300 947 577
Normal opening hours: 9am – 5pm, Monday to Friday.
|Online form*||App support contact form|
* Please include as much detail as possible.
Providing a safe operating environment for customers and employees
We will do our best to make sure that you get your lost property back as quickly as possible.
Extra Help to Travel
View some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud.
Championing equal access on public transport.
How to catch the bus
Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus
Customer Complaints Charter
At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers.