Customer First Advisors
Here to help you get there.
We know that navigating the city can be tricky - talk to our Customer First Advisors about your journey if you need a helping hand or a friendly face to help guide you.
They're here to help with any questions you may have about our services, such as:
- What ticket should I buy?
- How do I download and use the First Bus App?
- Where can I find the timetable information for my service?
- What's the best way to get to my destination?
"As a blind man with Cerebral Palsy, negotiating my way around the bus station whilst it is being renovated has been extremely problematic. I currently haven't a guide dog or carer and therefore the Customer First Advisors' help getting me in and out of the bus station has been invaluable! She has a warm and friendly personality and is very easy to talk to - which helps in this situation. Her help makes me feel less anxious about travelling to Halifax."
- Stephen, resident of Halifax.
We're your face-to-face customer service team, here to help with all of your questions relating to First Bus and travelling on board.
Not sure what ticket to buy? Want to download the First Bus App but don't know how? Want to know the quickest route to your destination? We can help with all of these questions and more.
If you need help or have a question, but are unable to get to us, you can get in contact with our online customer service team here.
Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.
West Yorkshire Bus Alliance
Bus services that are more reliable, easier to use, customer focused and better for the environment.
Extra help to travel
Print out these cards and show your driver for a little extra help.