See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in Greater Manchester and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the changes we're making in Greater Manchester based on the feedback YOU have given.
You said… |
We did… |
| "Buses are frequently late or travelling together and even missing. I have waited ages at Oldham bus station with many others only to find two or three buses arriving at the same time" |
We apologise to customers who feel let down by our service. |
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"Followed by my connection bus being cancelled and being informed that the next bus would not be available for an hour, it was quicker to walk" |
As well as regularly reviewing timetables, we have also improved our recruitment process, so that we do not have to cancel services due to staff availability. |
| "V1 and V2 Services are so full at peak times, please put more journeys on" |
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| "The buses are full of litter and discarded food wrappers which in my opinion should be banned on the buses as the perpetrators don't seem to know where the litter bins are" | We employ a team of cleaners who maintain the cleanliness of all our vehicles, but we also need our customers to remember to remove their rubbish from the vehicles when they depart and to help stop people from vandalising our vehicles. |
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"Some of your drivers need lessons in how to be polite to their customers and the public" |
We have now introduced Journey Makers, a mandatory training programme for all drivers to ensure they have a better understanding of customers needs. |
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good and the not so good stuff - we’re all ears.
