Coronavirus - COVID19: Service information
We are doing everything we can to ensure you can travel with confidence.
People should continue to follow public health measures to protect one another. Government guidance in England ⇒
Service Changes from 1st September 2021
From 1st September we will be making some minor changes to bus services across Essex to improve punctuality (particularly at school times).
- Services 103 / 104 & 351 will have a revised timetable.
- Service 100 will operate in two sections: Basildon and Chelmsford & Basildon and Lakeside, to improve punctuality and reliability.
Upcoming Service Changes from 24th October 2021:
Here’s a guide for when you get on board:
We are following government guidance and recommend all customers wear a face mask whilst on board. Please remember that this is a personal choice in England and not everyone may wish to wear a mask. The government now "expects and recommends that people wear face coverings in crowded areas such as public transport."
Ventilation & Cleaning
We will continue to ensure that all windows are left open for additional ventilation in addition to our enhanced cleaning regime which will remain in place to keep you and others around you safe.
In England all seats will be in use from Monday 19th July and our buses will return to full capacity making sure we can take you to where you need to go.
Paying for your journey
Where possible avoid the use of cash and continue to use contactless on board or buy in advance using our mobile app.
First Bus App: Not only can you buy your tickets in advance, but you can plan your journey, check live bus times and track your bus live on a map. You can see how far the bus is from your stop and how many seats are free. If you haven't already got it you can download it here. ⇒
Pay Contactless: To avoid handling cash, go contactless and pay either with a contactless card, Google or Apple Pay.
We’re here for you
Contact us by phone 0345 646 0707 (8am to 6pm Monday to Friday) or contact us via Twitter @FirstEssex (7am to 7pm Monday to Friday or 9am to 5pm on weekends and bank holidays).