Coronavirus - COVID19: Service information
All information below is accurate as of 26th January 2022.
We are doing everything we can to ensure you can travel with confidence and, we have put measures in place to keep our customers safe when travelling on our buses. Government guidance in England ⇒
Here’s a guide for when you get on board:
At First Bus, the health, safety and comfort of our colleagues and customers are always front and centre. In England, Government guidelines [from January 27th] suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet.
Customers may therefore choose to continue to wear a face covering on board our buses, especially when services are busy. We encourage everyone to respect their fellow passengers and look out for one another.
Ventilation & Cleaning
Together with practical measures such as enhanced cleaning, we will continue to ensure all windows are left open for additional ventilation.
In England, all seats are in use to make sure we can take you to where you need to go.
Paying for your journey
Where possible avoid the use of cash and continue to use contactless on board or buy in advance using the First Bus App.
We have introduced a range of new fares and tickets to suit the changing needs of our customers. More information can be found on our website here.
Travelling on our buses:
We’ve got each stage of your journey covered so that you can arrive safely at your destination.
Everyone is welcome on our buses if they follow government and First Bus guidance, and they are not feeling unwell. Anyone who is suffering from coronavirus symptoms including a persistent cough or high temperature, should not travel, and should follow public health guidelines.
With operators and customers working together we will provide a bus network, for those who need it, that is safe and allows everyone to complete their journeys.
We’re here for you
Contact us by phone 0345 646 0707 (9am to 5pm Monday to Friday) or contact us via Twitter 7am to 7pm Monday to Friday or 9am to 6pm on weekends and bank holidays.
For further COVID information, our question and answer section click here
First Bus Customer Focused Risk Assesment can be viewed here