Current Bus Service
All information below is accurate as of 16th July 2021
We are doing everything we can to ensure you can travel with confidence. Following the Government's announcement on lockdown restrictions easing from 19th July in England we would like to remind you of some of the measures we have in place to keep our customers safe when travelling on our buses.
People should continue to follow public health measures to protect one another. Government guidance in England ⇒
Here’s a guide for when you get on board from Monday 19th July:
We are following government guidance and recommend all customers wear a face mask whilst on board. The government now "expects and recommends that people wear face coverings in crowded areas such as public transport".
Ventilation & Cleaning
We will continue to ensure that all windows are left open for additional ventilation in addition to our enhanced cleaning regime which will remain in place to keep you and others around you safe.
In England all seats will be in use from Monday 19th July and our buses will return to full capacity making sure we can take you to where you need to go.
Paying for your journey
Where possible avoid the use of cash and continue to use contactless on board or buy in advance using our mobile app.
First Bus App: Not only can you buy your tickets in advance, but you can plan your journey, check live bus times and track your bus live on a map. You can see how far the bus is from your stop and how many seats are free. If you haven't already got it you can download it here. ⇒
Pay Contactless: To avoid handling cash, go contactless and pay either with a contactless card, Google or Apple Pay. More details here. ⇒
Please note: the below changes have taken effect from Sunday 16th May 2021
Changes to routes and timetables from 16 May 2021
We’re introducing several new services and running more buses on many routes from Sunday 16 May 2021.
Cornwall by Kernow would like to thank you for your continued support.
A huge thank you to all our customers who have continued to use our services. Our staff have worked tirelessly to help you keep moving and you can be assured you can move confidently with Cornwall by Kernow.
We’re continuing to run as many buses as possible to ensure you can continue your day-to-day travel, subject to government travel guidance.
We’ve got each stage of your journey covered so that you can arrive safely at your destination:
Our drivers may not be wearing a face covering or mask while driving as this can be distracting, particularly for those who wear glasses, as there is a risk these get steamed up while driving. The cab has a protective screen to separate the driver and passengers. If a driver is required to leave their cab to assist a passenger, a face covering will be worn.
Our drivers will advise customers wherever possible but they cannot enforce social distaning measures. Please note the seating measures we have introduced are advisory for customers and we will not be asking our drivers to enforce them or leave their cab area, unless operating the manual bus ramp. Our driver will help advise customers when boarding where seats are available.
We are striving to provide a bus network that is safe and allows everyone to complete their journeys. In line with UK Government advice, we are continuing with the systematic daily deep cleaning of our vehicles and facilities and screens are fitted to all cabs, separating drivers from passengers. Drivers also have access to gloves and hand sanitiser and all staff are encouraged to wash their hands regularly.
To help with this we are asking our customers to:
- Wear a face covering when on board, unless exempt.
- Please be aware of others who may have a priority need to travel.
- Be prepared to allow extra time or waiting to complete your journey.
- Support national efforts to control Coronavirus and only travel between different tiers for essential journeys, such as work and education.
- Follow public health guidelines and don't travel if suffering from coronavirus symptoms including a persistent cough or high temperature.
Our buses are comprehensively cleaned every night by our expert team of cleaners, including regular disinfection of all grab rails and poles, entrance door handles, window ledges and other touchpoints. Virucidal detergents are used. We use a long-lasting sanitising treatment (Zoono Z71) on all buses and depots, which kills germs on surfaces. It is environmentally-friendly, uses no alcohol or dangerous chemicals, and is proven to be a highly effective antimicrobial surface sanitiser. We are also encouraging good hand hygiene amongst all our staff and providing personal protective equipment such as gloves and hand sanitiser to all our drivers.
Support for disabled passengers remains the same as before coronavirus, see here for more details ⇒
We offer our full support to wheelchair users who want to travel with us. While some of our seats are blocked with signs or tape, our wheelchair spaces remain available. All our buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users. Please ask the driver for assistance if you require any help.
If the driver needs to leave their cab to provide passenger assistance they will wear a face covering.
Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely.
- If the ramp is required please keep a 2 metre distance while the driver puts the ramp in place.
- The driver will keep the time they are within 2 metres of you to an absolute minimum.
We're here for you
Please tell us if you are concerned that our service changes since COVID-19 don't meet your travel needs: key worker feedback ⇒
We’re absolutely committed to being there for our customers and you can contact us by phone on 0345 646 0707 between 9am to 5pm, Monday to Friday and we're available on Twitter 7am until 7pm Monday to Friday, and 9am-5pm weekends and bank holidays. Please see our Help and Support page for contact details.
Keeping you updated
To help us communicate quickly and easily with you, register your details with us here:
Travel advice videos:
|Travel safely on our buses: Social distancing and travel information: Video ⇒|
|Face coverings: Video ⇒|
|First Bus App: Know where your bus is and how many seats are available: Video ⇒|
|Cleaning on our buses: Video ⇒|
Further Travel Advice and Guidance
|First Bus Covid 19 Risk assessment ⇒|
Thank you for your continued support.