Frequently Asked Questions

Tickets are available to buy on bus from your driver, on the First Bus App or on the Travelwest smartcard. A full list of tickets available can be found under the Park & Ride Fares section.

All Bristol Zone tickets can be used on the Park & Ride services, along with the multi-operator BristolRider and AvonRider tickets.

Yes, just walk to the Park & Ride and pay either by cash, Contactless, an mTicket on the First Bus App or Travelwest Travelcard.

Concessionary pass holders can travel free after 9am Monday to Friday and all day Saturday, Sunday and Public Holidays.

All buses feature a large entry door, step-free entrances that can be lowered to kerb height, fold out ramps, wide step free gangway, a dedicated space for wheelchair or pushchair users and priority seating for people with reduced mobility.

All major bus stops in the centre of Bristol (Inc. around Temple Meads) are fitted with real time information.

Yes they do, the buses have a media screen. This shows the name of the next bus stop and an audio announcement will be made of the next bus stop name too.

The buses have CCTV cameras fitted to help keep passengers and drivers safe. The provisions of the Data Protection Act 1988 are observed in relation to the use of CCTV in vehicles.

Yes, both car parks are fitted with CCTV cameras and lighting.

Pets are carried for free at the owner's risk and at the drivers discretion. Up to two dogs are allowed to travel on each bus at any given time. Guide dogs, guide dogs in training, learning dogs and assistance dogs can be carried at all times.

All lost property is stored at the First Bus Travel Shop in Bristol Bus Station. Alternatively click here to complete an online form. Perishable property may be destroyed or disposed of within 48 hours if not claimed, or disposed of at any time if it becomes a health & safety matter.

There are 1300 spaces at Brislington and 500 spaces at Portway.

Both sites have cycle parking. Folding bikes can be carried on the Park & Ride bus but full sized bikes are not permitted for travel.

Yes, both sites are fitted with at least 2 charging points. Charges apply.

Both sites are fitted with height barriers, which are 2.1m high (6ft 11inches).

The Park and Ride operates every day of the year except Christmas Day, Boxing Day and New Years Day. The Portway Park & Ride will also be closed during the Bristol Half Marathon. Site gates are opened and closed at the following times:

Brislington: Mon to Sat 6am to 10pm, Sunday and Public Holidays 9am to 6.45pm
Portway: Mon to Sat 6am to 9.40pm, Sunday and Public Holidays 9am to 6.40pm 

The car parks close approximately 20 minutes after the last bus gets back. You should call 01179 222 050 if you require any assistance. Any cars not removed by the closing time will be issued with a Penalty Charge Notice.

Throughout the year, a number of major events will take place in Bristol and Bath. Additional journeys may be provided for these events and special fares may apply. Check the website closer to the event for more details.

Please click here to contact First Bus Customer Service Department.