Current Travel Advice
At First Bus, the health, safety and comfort of our colleagues and customers are always front and centre.
Here’s a guide for when you get on board:
In England, Government guidelines from Thursday 27 January 2022 suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet. From this date, face coverings are a personal choice when travelling on board. Customers may therefore choose to continue to wear a face covering on board our buses, especially when services are busy. We encourage everyone to respect their fellow passengers and look out for one another.
Ventilation & Cleaning
Together with practical measures such as enhanced cleaning, we will continue to ensure all windows are left open for additional ventilation, please help by not closing them on your journey.
Paying for your journey
Where possible avoid the use of cash and continue to use contactless on board or buy in advance using our mobile app.
First Bus App: Not only can you buy your tickets in advance, but you can plan your journey, check live bus times and track your bus live on a map. You can see how far the bus is from your stop and how many seats are free. If you haven't already got it you can download it here. ⇒
Pay Contactless: To avoid handling cash, go contactless and pay either with a contactless card, Google or Apple Pay. More details here. ⇒
Welcome to our Journey Planner where we can help you plan your journey from A to B!
Welcome to your First bus Bristol, Bath and the West network maps.
If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www.
National Bus Strategy
Following the publication of the National Bus Strategy in March 2021, First West of England is committed to extending its full support to the West of England Combined Authority and the relevant local authorities in delivering its objectives of restoring passenger confidence to travel,...