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Current Travel Advice

Current travel advice

At First Bus, the health, safety and comfort of our colleagues and customers are always front and centre.


Here’s a guide for when you get on board:

Wearing masks
In England, Government guidelines from Thursday 27 January 2022 suggest the ongoing use of face coverings in crowded places where you come into contact with people you don’t normally meet. From this date, face coverings are a personal choice when travelling on board. Customers may therefore choose to continue to wear a face covering on board our buses, especially when services are busy. We encourage everyone to respect their fellow passengers and look out for one another.

Ventilation & Cleaning
Together with practical measures such as enhanced cleaning, we will continue to ensure all windows are left open for additional ventilation, please help by not closing them on your journey. 

Paying for your journey
Where possible avoid the use of cash and continue to use contactless on board or buy in advance using our mobile app.

First Bus App: Not only can you buy your tickets in advance, but you can plan your journey, check live bus times and track your bus live on a map. You can see how far the bus is from your stop and how many seats are free. If you haven't already got it you can download it here. ⇒

Pay Contactless: To avoid handling cash, go contactless and pay either with a contactless card, Google or Apple Pay. More details here. ⇒

Before you travel

  • Use the First Bus App to journey plan and buy your ticket, we've launched a new range of day ticket bundles which are perfect for making journeys back to the workplace. More details here. ⇒
  • Use our Space Checker tool to find when your bus is less busy

At the bus stop

  • Use the First Bus App to track where your bus is and the number of free seats available
  • When waiting at the stop, space out from fellow passengers where possible
  • When your bus arrives, please allow space for passengers to leave the bus before you step onboard
  • Get your payment method ready – mTicket on the First Bus App, contactless card, concessionary pass or the exact change

On board

  • We strongly encourage customers to make cashless payments to avoid cash handling
  • Our windows need to remain open to maintain airflow, so please do not close them your journey
  • To assist others less mobile, please sit upstairs on double deckers
  • We are continuing our cleaning regime, but please help by not eating or drinking on board and remove any rubbish when you leave

 First Bus Covid 19 Risk assessment ⇒

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