Customer panel

Have you got issues, comments and suggestions about your bus service?

That's why we have set up customer panels in your area - to provide a direct link between customers and First.

The goal is to provide a forum for constructive change and input into strategic issues. This aims to lead to improvements in bus services in your local community. The Customer Panel is not designed to deal with one-off individual complaints which will continue to be handled by our Customer Services team.

Would you like to join the Customer Panel?

Please email buscustomerpanel@firstbus.co.uk and provide contact details and what area you travel in primarily. 

How does the Customer Panel work?

• The panel has a number of customers (between 8 and 10) who represent other customers who use specific bus services.
• There is a customer panel for the Bristol and Bath areas.
• They meet quarterly with local senior management and directors.
• Each panel member was chosen to ensure that a broad cross-section of our customers would be represented.
• The individual customer panel members are completely independent from First.

How to contact the Customer Panel?

You can contact a customer panel member in your area via e-mail or letter. They will act on your behalf at one of our quarterly meetings.

E-mail: buscustomerpanel@firstbus.co.uk

Write to: 

Customer Panel, First West of England, Enterprise House, Easton Road, Bristol, BS5 0DZ

Journey planner

Welcome to our Journey Planner where we can help you plan your journey from A to B!

Network maps

Welcome to your First bus Bristol, Bath and the West network maps.

Current issues

Lost Property

If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www.