Customer panel
Have you got issues, comments and suggestions about your bus service?
That's why we have set up customer panels in your area - to provide a direct link between customers and First.
The goal is to provide a forum for constructive change and input into strategic issues. This aims to lead to improvements in bus services in your local community. The Customer Panel is not designed to deal with one-off individual complaints which will continue to be handled by our Customer Services team.
Would you like to join the Customer Panel?
Please email buscustomerpanel@firstbus.co.uk and provide contact details and what area you travel in primarily.
How does the Customer Panel work?
- The panel has a number of customers (between 8 and 10) who represent other customers who use specific bus services.
- There is a customer panel for the Bristol and Bath areas.
- They meet quarterly with local senior management and directors.
- Each panel member was chosen to ensure that a broad cross-section of our customers would be represented.
- The individual customer panel members are completely independent from First.
How to contact the Customer Panel?
You can contact a customer panel member in your area via e-mail or letter. They will act on your behalf at one of our quarterly meetings.
E-mail: buscustomerpanel@firstbus.co.uk
Write to:
Customer Panel, First West of England, Enterprise House, Easton Road, Bristol, BS5 0DZ
Travel Alerts
Rail Strikes - Bath
As a result of industrial action, there will be no trains serving Bath on Thursday 7th December. First West of England bus services will continue to operate, however services will be busier than usual as a result of the strike - in particular the D1,D2,D2x and 39/x39 services.
Please be aware that as a result of strike action affecting rail services , some bus services may be full. We ask you to be patient and polite to drivers, and check the First bus app for the latest updates about services.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Takeover of services 55 and 77/77a
Takeover of services 55 and 77/77a
From Monday 27th November 2023, services 55 (Wrantage - Strode College) and 77/77a (Yeovil - Wells) will transfer to us from our sister company Buses of Somerset.
There will be no change to the timetables, with the exception of a new journey on the 77 from Yeovil to Wells at 18.20 Monday to Friday and 18.10 on Saturdays. Timetables can be viewed in the Timetables section of our website.
Fares will come into line with the First West of England fare structure, and the £2 Single Fare Cap will remain in place. The West of England Zone will incorporate the complete route of both services. Full details of our fares can be found on our fares page.
Tap On Tap Off will also be available throughout these routes. For more information, please see our Tap On Tap Off page.
Bath Christmas Market - DIVERSIONS - (6, 6a, 7, 31)
Bath Christmas Market diversions 2023
From Monday 20th November 2023, Milsom Street will be closed to accommodate the Christmas Market.
Lansdown Park & Ride service 31 will drop off and pick up from Queen Square instead during this time.
Services 6, 6a and 7 towards Grand Parade will divert via The Paragon and Walcot Street, missing the stop at Milsom Street. Buses towards Fairfield and Larkhall are not affected.
The road will re-open on 12th December, at which point buses will return to normal routes.
Bournville Road, Weston-super-Mare - CLOSURE - (X1)
Bournville Road in Weston-super-Mare will be closed again to service X1 between 08:00 and 17:00 from Monday 27th November through to Friday 22nd December (20 days excluding weekends) to facilitate further carriageway works.
Services will be diverted and the only bus stops that will be missed are Kensington Road and Argyle Avenue on Bournville Road and passengers are advised to board or alight at the Lonsdale Avenue bus stop or Sunnyside Road bus stop in Clevedon Road in your correct direction of travel.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
East Street, Bedminster - CLOSURE - (24, 70, 75, 76, m1 & A1)
East Street in Bedminster will be closed to services 24, 70, 75, 76, A1 and m1 between 08:00 to 16:00 on Sunday 10th December to facilitate carriageway works.
Services 70, 75, 76, A1 and m1 heading towards the City Centre only, instead of turning right into East Street will divert via Cannon Street, Dean Lane, Catherine Mead Street, St Johns Road and Coronation Road to resume normal routes at Bedminster Bridge.
Service 24 heading towards the City Centre only from North Street will divert via Dean Lane and then as above.
Regretfully the East Street and Bedminster Parade bus stops will not be served and passengers are advised to board or alight at Catherine Mead Street bus stop.
Southbound buses towards Ashton Gate and Hengrove are unaffected.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Castle Street, Trowbridge - EVENING CLOSURE - (D1)
Castle Street in Trowbridge will now be open from first bus on Saturday 2nd December. However the road will be closed to service D1 between 19:00 and midnight from Monday 4th through to Friday 8th December (five evenings) to facilitate carriageway works.
Services will be diverted in both directions and regretfully the Cradle Bridge bus stop will be closed and passengers are advised to board or alight at Fore Street.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
UPDATE - EMERGENCY CLOSURE - A432 Badminton Road (part) - (Y1)
The A432 Badminton Road will be closed from the Willy Wicket roundabout to the junction of Church Road in Frampton Cotterell from 19:00 on Wednesday 12th July to service Y1 until investigations and assessments of the bridge across the M4 are completed. Further updates will be given when known.
The A432 Badminton Road is still open between Church Road and Cuckoo Lane for vehicles and the bridge will remain open to pedestrians and cyclists.
Please note as a result of this closure the service Y1 will suffer inevitable delays and passengers are advised to allow extra time on their journeys. This will also cause delays to all other services in the area due to the high volume of dispersed traffic finding alternative routes.
The Bristol Zone boundary bus stop will be the Quarry Barton bus stop on Bristol Road by Whiteshill Common.
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Service Y1 heading towards Yate & Chipping Sodbury will operate as normal as far as the traffic lights at Hambrook junction but instead of going straight across, will divert left onto the B4058 Bristol Road (serving 'The Stream' bus stop), through Winterbourne village, then turn right into Church Road to its end and left onto Badminton Road (part unaffected) to resume normal route. Service Y1 heading towards Bristol will operate the reverse of the above.
Regretfully the following bus stops will not be served during this closure in both directions:
Hambrook - Cuckoo Lane - Down Road - Park Lane - Station Road - St Saviours Church - Heathcote Drive
Heading towards Bristol the Church Road bus stop on Badminton Road will also not be served.
All bus stops on the diversion route will be observed in both directions including the bus stop outside of the Co-op in Winterbourne village heading towards Bristol.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Bristol Bus Station - CLOSURE - (various)
Whitson Street (the exit road from Bristol Bus Station), will be closed overnight to various services from 19:00 and 05:00 on Thursday 7th December (one night) to facilitate carriageway works.
Whilst this closure is in place the following arrangements will apply.
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Services 39 and X39 will terminate and commence their journeys from Lewins Mead.
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Services X1, X4, X6, X7, X8 and X9 will terminate at Lewins Mead and commence their journeys from Rupert Street B2 (first stop in Rupert Street).
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Services 172, 522 and 376 will terminate and commence their journeys from Rupert Street bus stop B2 (first stop in Rupert Street).
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Service Y6 to drop off passengers at Bond Street.
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Service A1 will terminate and commence their journeys at Lewins Mead.
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For more information, please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
ADDITIONAL CLOSURE - Wrington Village - CLOSURE - (125)
UPDATE - 13:30 Tuesday 28th November. Regretfully there will be another road closure in Wrington village from first bus on Monday 4th through to last bus on Tuesday 5th December to facilitate further carriageway works.
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Wrington Village will be closed to service 125 from first bus on Monday 27th and will remain fully closed until last bus on Wednesday 29th November and again from first bus on Monday 4th through to last bus on Tuesday 5th December to facilitate further carriageway works.
Service 125 will terminate their journey at the Langford Post office and commence its journey's from here.
Regretfully the bus stops between and including Garstons and Greenwell Lane will not be served.
Passengers are advised to board or alight at either Yew Tree Close or Langford Post Office stop on Langford Road.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
TEMPORARY BUS STOP - Dalby Avenue, Bedminster - BUS STOP CLOSURE - (70, 75, 76, m1 & A1)
The Dalby Avenue bus stop in Bedminster is currently closed to services 70, 75, 76, m1 and A1 and will remain fully closed until May 2024 for further development works for approximately two years.
From Monday 4th December there will be a temporary bus stop positioned outside of The Toast Room approximately 320 metres further along from the Bedminster Parade bus stop. The Bedminster Parade bus stop will be served as normal.
Please note: due to short notice of the temporary stop being put in position, Journey Planning data will not show results for Dalby Avenue stop until the next available data upload.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ