Got a question? Check out our frequently asked questions below to see if we can help.
Click here to view our terms and conditions.
Please refer to our route map ⇒ to see a list of stops we serve throughout Edinburgh. You can also look out for our Bright Orange buses and friendly team. You can also spot our logo on each bus stop we service.
You can buy tickets on our website here⇒ following which your ticket will be sent to your email address ahead of your trip.
You can also buy tickets from our friendly team when you arrive in Edinburgh, find us on St Andrew Square where our tour begins.
Tickets can also be purchased on the bus from your driver. We accept many cashless payment options, including contactless card payments, WePay, AliPay as well as chip and pin credit & debit card payment. We also accept cash payments
We have ticket options which last for either 24 or 48 hours. With so much in Edinburgh to explore, you can decide the ticket duration to suit your trip. Please note that your ticket will be activated when you board the bus or activate it with a member of our sales team when you arrive.
You can also upgrade your ticket to a longer validity period if you just can’t get enough! Just speak to our friendly team who can assist you with this.
Group bookings of 10 receive a 10% discount, meaning one ticket is on us! You can buy tickets online in advance of your trip, or if you’d prefer to contact our team directly you can contact us on: firstname.lastname@example.org
You don’t have to select a date of travel when you book a ticket, and these do not have an expiry date, so your ticket is valid to redeem when you arrive in Edinburgh. Once you board our tour, your ticket is redeemed and will expire at the end of your chosen validity period.
Yes! If you have a valid student matriculation card you are eligible to buy one of our student tickets, at a reduced rate to our Adult Tickets.
As well as full time students, customers over the age of 60 are also eligible to our concession tickets. Please let us know if this applies to you – to us, you don’t look a day over 30!
Our family tickets include travel for up to two adults and 3 children. Remember under 5s travel free of charge!
Our City Tour operates every 20 minutes, with the last tour departing St Andrew Square at 16:00
Seats cannot be reserved, but if you’d like to discuss a private booking with us then please contact us by email: email@example.com
Yes, our buses are fitted with a ramp for access on all tour buses which the driver can pull out when required. There is a dedicated space on each bus for wheelchair users.
We encourage it! Well behaved furry friends are welcome on board the tour.
Children under the age of 16 should be accompanied by an adult. An adult fare will be charged to anyone aged 16 - 59 unless they have a valid student/matriculation card.
Children under 5 travel free of charge!
Yes, for more information please contact us directly to discuss: firstname.lastname@example.org
We’ve introduced a number of enhanced safety features to ensure passenger confidence.
Please note, you are required to wear a face covering on board, with the exception of our upper deck which is an open air setting. If you have an underlying medical condition which makes wearing a face covering difficult, you do not need to wear one.
Our drivers are behind a fitted safety screen, so they are not required to wear a face covering. However, they are equipped with all the necessary PPE should they need to leave the driver cab for any reason.
Our buses go through an enhanced cleaning schedule daily to ensure our vehicles meet a high standard.
We accept a number of cashless and contactless payment options, to minimise cash handling for both customers and staff. If you are able to pay using one of our cashless options, it is much appreciated – but we do still accept cash for those who need to use it.
Absolutely! Simply plug your own earphones into the audio jack and enjoy the tour.