Freebies Frequently asked questions
Email Contact
The email address provided below can only accept enquiries in relation to the First bus Freebies Promotion. Sorry, but we are unable to accept enquiries about service disruptions, lost property or any specific bus journey. Customers are asked to go to the site for their local bus service and use the 'Contact Us' form in order that your enquiry can be handled by a local bus team.
I've forgotten my password.
There is a link on the login page for either daily ticket or buspass holders which when clicked requests your email address and your password is then emailed to you.
I've forgotten the email address with which I registered.
Please email your full name and postcode to webelieve@firstgroup.com, we will check this and confirm this back to you shortly.
The website doesn't accept my unique reference number.
Please check that you are entering this correctly. Remember it is an eight digit code consisting of 2 letters and 6 numbers and it can be found on the back of your ticket. If this still does not work, please send us your name, full contact details and your number to us at webelieve@firstgroup.com and we will deal with this on your behalf.
I won a prize which in order to claim I need to send in my winning bus ticket however I have lost my ticket.
Sorry, unfortunately you are unable to claim your prize without the original ticket.
My bus ticket says I've won a mystery prize but the ticket machine has cut off part of the 8 digit code
Please email us at webelieve@firstgroup.com telling us your full name and contact details. A new code will be emailed back to you which you can use.
I don't have a ticket with a unique code.
Only tickets that say you have "Won a Mystery Prize" will have a unique code. If you think there is a problem with your ticket please send it together with your name and email contact details to:
First bus Freebies Promotion, 100 Brunswick Street, Glasgow G1 1TF and we will look into this matter on your behalf.
The unique code on my ticket is illegible.
Please send your ticket, together with your name and full contact details to:
First bus Freebies Promotion, 100 Brunswick Street, Glasgow G1 1TF and we will look into this matter on your behalf.
I am a season ticket holder and have won a prize which in order to claim I need to send in my pass once it has expired. I don't want to wait until my season ticket has expired/it is a concession pass so do not want to send this in.
Please send a contact daytime telephone number and we will arrange for you to collect your prize at the most convenient First bus depot for you. You will need to bring along your current season ticket / bus pass for verification.
How do I claim my XYZ prize?
Send in the original ticket together with your name and full contact details to:
First bus Freebies Promotion, 100 Brunswick Street, Glasgow G1 1TF
I have already won a Blockbuster offer, can I use it also?
No, as only one of these vouchers can be used per household. You can however pass it on to a friend or relative who you think would enjoy using this offer.
When do the offers expire?
- The Blockbuster 2 for 1 DVD rental offer is valid until 31.01.12.
- The Blockbuster 4 week's on-line rental for £1 offer can be claimed until 31.01.12.
- 2 for 1 entry to Merlin Entertainment attractions [The Blackpool Tower, Legoland Discovery Centre, Sea Life, Sea Life Sanctuaries, The Dungeons, Madam Tussauds and Warwick Castle] offer is valid until 31.12.11.
- All claims for non Blockbuster prizes must be made by 30.12.11
Where are Blockbuster stores / Merlin attractions and opening times?
Details on Blockbusters stores can be found at:
http://www.blockbuster.co.uk/bbsitecontent/editorial/stores
Details on all Merlin Entertainment attractions [The Blackpool Tower, Legoland Discovery Centre, Sea Life, Sea Life Sanctuaries, The Dungeons, Madam Tussauds and Warwick Castle] can be found at:
http://www.merlinentertainments.biz and then clicking on the relevant attraction logo.