Lost Property
If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system.
Photographic identification will be required on collection of the item. Please note that it can take several days from the initial loss to the item arriving at the Lost Property Office.
In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.
Travel Alerts
Service 31-331-332 | Mundon Road, Maldon | Road closure
Mundon Road, Maldon will be closed for roadworks from Friday 26th April to Tuesday 30th April 2024.
Due to the location of the road closure, the 31-331-332 service will divert, in both directions, via Limebrook Way (331 service), Fambridge Road and Burnham Road.
The following bus stops will not be served (in both directions):
- Park Drive
- South House Chase
- The Cottages
- Stud Farm
- Victory Hall
- Coal Yard
We apologise for the disruption to your bus journey.
Service 13A/14 | Downham Road, Ramsden Heath | Road closure
Downham Road, Ramsden Heath will be closed for roadworks on Thursday 25th April 2024 to Monday 29th April 2024.
Due to the location of the road closure the 13A and 14 services will divert, in both directions, via Crowsheath Lane.
The following bus stops will not be served (in both directions):
- north-bound/south-bound Dowsetts Lane
- o/s The White Horse
- adj/opp Dovedale Close
- adj/opp Oak Road
- adj/opp Crowsheath Lane
We apologise for the disruption to your bus journey.
ALL Colchester services | St John's St, Colchester | Road closure
A section of St John's St, Colchester will be closed for roadworks from Wednesday 1st May to to Friday 3rd May 2024.
Due to the location of the road closure all Colchester services will likely experience small delays.
The following services will be placed on diversion:
102 | 104 These services will divert via St Boltoph's Circus Roundabout, Southway and Headgate before returning to normal line of route on Head Street. |
All bus stops will be served as normal. |
S2 | S6 | S7 | 1A | 4 | 75 | 82/A/B | 88/A/B | 320/X20 | 371/372/X71 These services will divert via Stanwell Street, St Boltoph's Circus Roundabout and Southway before returning to normal line of route at Maldon Rd Roundabout. |
Bus stops will not be served on: -Osborne Street -St John's St -Crouch Street |
S1 | S3 | S4 | 2A | 68 | 80/A | 81/A | 86 | 87 These services will divert via Stanwell Street, St Boltoph's Circus Roundabout, Southway and Headgate before returning to normal line of route on Head Street. |
Bus stops will not be served on: -Osborne Street -St John's St -Crouch Street |
We apologise for the disruption to your bus journey.
Service 68 | Saint Ives Road, Peldon | Road closure
Saint Ives Road, Peldon will be closed for roadworks from Monday 29th April to Wednesday 1st May 2024.
Due to the location of the road closure, the 68 service will divert (in both directions) via Church Road and Lower Road.
The following bus stops will not be served:
- opp Lower Road
- adj Lower Road
We apologise for the disruption to your bus journey.
Service S8 | Queen Elizabeth Way, Colchester | Road closure
Queen Elizabeth Way, Colchester will be closed for roadworks from Tuesday 23rd April to Wednesday 1st May 2024 - between 09:30 and 15:00 daily.
Whilst the road is closed, the S8 service will divert, in both directions, via the B1025 (Mersea Road/Blackheath),
The following bus stops will not be served (in both directions):
- Talcott Road
- Monkwick Avenue
- The Silver Oyster
- Bardfield Road
We apologise for the disruption to your bus journey.
Service S6 | High Road, Layer-de-La-Haye, Colchester | Road closure
High Road, Layer-de-La-Haye, Colchester is closed for roadworks from Thursday 25th April to Monday 13th May 2024 (between 20:00 and 05:00 hours).
Due to the location of the road closure the S6 service will not operate, last journey of the day, to Layer-de-La-Haye. Instead, the S6 service will terminate at Hazell Avenue, Shrub End bus stop. The service will be paused and resume at the next scheduled departure time towards Colchester City Centre.
The following bus stops will not be served (in both directions):
- Centurion Way
- Kingsford Cross Roads
- Greenways
- Playing Fields
- Kingsford Farm
- The Folly
- Old Forge Road
- The Fox
We apologise for the disruption to your bus journey.
Service S3 | Bergholt Road, Colchester | Road closure
A section of Bergholt Road, Colchester will be closed to traffic overnight, from 21:00 to 05:00 hours, on Monday 29th April to Tuesday 30th April 2024 .
Unfortunately, due to the location of the road closure, the S3 service will be unable to serve West Bergholt. The S3 service will terminate at Railway Station (Stand B). The service will be paused and resume at the next scheduled departure time towards Colchester City Centre.
The following bus stops will not be served (in both directions):
- The Bricklayers Arms
- Enid Way
- Tufnell Way
- Warwick Bailey Close
- Golf Club
- Bakers Lane
- A12 Bridge
- Armoury Road
- Albany Road
- Methodist Chapel
- Donard Drive
- The Queens Head
- Sackville Way
- Orpen Hall
- Hall Road
- The Crescent
- Treble Tile
- Garthwood Close
We apologise for the disruption to your bus journey.
Services S1-S2-11-68-81A | Bruff Close, Colchester | Road closure
Bruff Close, Colchester will be closed for roadworks from Tuesday 7th May to Saturday 11th May 2024 (between 19:00 and 05:00 on a daily basis).
Due to the location of the road closure, the S1-S2-11-68-81A services will be unable to serve Bruff Close bus stop (in both directions).
We apologise for the disruption to your bus journey.
Services 82-82A-82B | Station Road, Colne Engaine | Road closure
A section of Station Road, Colne Engaine will be closed for roadworks from Saturday 11th May to Monday 13th May 2024.
Due to the location of the road closure, the 82-82A-82B services will not be able to serve Church Street and will turn around In De Vere Road. The 82-82A-82B services will terminate at Atlas Road bus stop, wait time, and recommence journey at scheduled time back to Colchester.
The following bus stops will not be served (in both directions):
- Oddcroft
- Brook Street
- The Green
We apologise for the disruption to your bus journey.
Services S6 & S7 | Colchester 10K Race 2024 | Road closures for event
The annual Colchester 10K Race 2024 takes place on Sunday 12th May 2024 (between 10:00 and 11:00am). A few roads will be temporarily closed to traffic whilst the event takes place.
The following journeys might be placed on diversion whilst the event is in progress*:
- Service S6 - departing Osborne Street at 09:55 to Shrub End.
- Service S6 - departing Shrub End at 10:14 to Osborne Street.
- Service S7 - departing Osborne Street at 10:25 to St Michaels.
- Service S7 - departing St Michaels at 09:45 and 10:45 to Osborne Street.
*Please note. the road closures could be ended early or extended. This is dependant on the length of time runners take to complete sections of the race. This will effect whether the S6 & S7 services remain on diversion.
The planned diversion for the S6 service:
- towards Shrub End - the S6 service will divert via Maldon Road, Shrub End Road and Boadicea Way before returning to normal line of route.
- towards Colchester City Centre - the S6 service will divert via Boadicea Way, Shrub End Road, Maldon Road and Salisbury Avenue before returning to normal line of route.
The following bus stops will not be served (in both directions): Salisbury Avenue, Hamilton Road, Drury Arms, Oyster Place, Rainsborowe Road and Boadicea Way South.
The planned diversion for the S7 service:
- towards St Michaels - the S7 service will divert via Maldon Road, Shrub End Road and Boadicea Way before returning to normal line of route.
- towards Colchester City Centre - normal line of route. However, there might be slight delays dependant on the length of time runners take to complete sections of the race.
The following bus stops will not be served (in both directions): Salisbury Avenue, Hamilton Road, Drury Arms, Oyster Place, Rainsborowe Road and Boadicea Way South.
We apologise for the disruption to your bus journey.